1) Order Processing

Orders are usually prepared within 2 to 4 business days after successful confirmation. Processing may vary during peak seasons, official holidays, or exceptional operational circumstances.

2) Shipping Carriers

Orders may be shipped through reliable courier companies such as DHL, FedEx, Aramex, EMS, or other suitable carriers depending on destination, parcel weight, and order type.

3) Delivery Time

Delivery time depends on the destination country, shipping company, customs clearance speed, and official holidays in the shipping or receiving country.

For this reason, delivery times are considered estimates rather than guaranteed deadlines, although every effort is made to ensure the fastest possible delivery.

4) Tracking Number

Once the order has been shipped, the customer will receive a tracking number whenever available according to the selected shipping service, allowing shipment progress to be monitored.

5) Correct Shipping Address

The customer is responsible for entering the recipient’s name, phone number, and address accurately and completely. Incorrect or incomplete information may result in delay, return of shipment, or additional charges imposed by the courier.

6) Customs and Local Charges

Some international shipments may be subject to customs duties, taxes, or inspection procedures according to the laws of the destination country. Unless clearly stated otherwise, such charges remain the responsibility of the customer.

7) Important Notes

Delays beyond our control may occur due to weather conditions, seasonal pressure, customs procedures, or carrier workload.

If you have any question regarding your shipment, please contact us through the official communication channels and provide your order number so we can assist you efficiently.