At Dr. Shams, we are committed to protecting customer data and using it responsibly and securely.

1) Information We Collect

We may collect information provided by the customer when registering, placing an order, or contacting us, such as name, phone number, email address, shipping address, order details, and any information voluntarily written in forms or messages.

We may also automatically collect certain technical data such as IP address, device type, browser type, and pages visited in order to improve performance, security, and user experience.

2) How We Use the Information

We use customer data to confirm orders, prepare shipments, communicate with customers, improve service quality, respond to inquiries, send order updates, and enhance the shopping experience within the store.

We may also use certain communication channels for marketing updates, offers, product announcements, or store news unless the customer opts out of such messages.

3) Sharing of Information

Dr. Shams does not sell customer information to third parties. Data may only be shared to the extent necessary with service providers involved in order fulfillment, such as shipping companies, payment providers, or technical partners responsible for operating and protecting the store.

Certain information may also be disclosed when required by law or when necessary to protect the rights of the store, its customers, or to prevent fraud and misuse.

4) Cookies

The store may use cookies and similar technologies to improve browsing, remember preferences, enhance performance, and analyze usage. Customers can manage cookie settings through their browser, noting that disabling cookies may affect some store functions.

5) Data Protection

We take reasonable technical and administrative measures to protect customer data from unauthorized access, alteration, disclosure, or loss, while recognizing the nature of internet-based commerce, shipping, and payment systems.

Although we apply appropriate safeguards, no internet transmission can be guaranteed as absolutely secure. Customers are also encouraged to protect the confidentiality of their login details.

6) Data Retention and Customer Rights

Dr. Shams retains data for the period necessary to provide services, fulfill orders, and comply with relevant legal, accounting, or operational obligations.

Customers may request correction or updating of their data, or inquire about their information through the official contact channels, subject to applicable procedures and legal requirements.

7) Updates to This Policy

This policy may be updated from time to time to improve compliance or develop the service, and the latest published version in the store shall apply.